The Apology Impulse

The Apology Impulse

0 0 12 mesi fa
On Episode #84, Pritch will be breaking down the ideas behind a proper and improper apology from a brand, business, personality, etc…. and discussing the 6 elements of an correct apology from the book "The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It" by Cary Cooper and Sean O'Meara.



So how do you decide when and for what reasons your business, brand or representative should issue a public apology? What are the parameters, who decides ... Maggiori informazioni

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